Contact Us

We love outdoor flooring solutions

                     
                   And so should you!   For over 12 years we’ve passionately served our clients to help create the most stunning outdoor entertainment spaces in the world. Our modular decking tiles are the most cutting edge solution for patios, balconies, walk decks on grade or above living spaces.  Working with each and every homeowner, contractor, architect or designer both domestically and internationally to provide the best modular outdoor flooring options at the best prices available. We manufacture our own wood products and import from some of the finest porcelain brands in Italy and China. 
 
We believe in providing the highest quality products at the best price, we keep our overheads low and pass the savings to you.  Our decision over the years is to use the highest quality materials no matter the cost increase,  and it shows.  Once installed our customers enjoy the longevity and lifespan of our decking tile systems which can last 30+ years before replacement is needed. We will work with you start to finish until your project is done. For that reason we’re involved in every step of the process from importing, to manufacturing and finally distributing our very own products while maintaining our high standards of quality. 

       We live and breathe outdoor modular  flooring, and want to help you find the best fit and product for your outdoor needs. Call us for a consultation, and let us help you create your dream outdoor space. 
 
For purchasing information and installation questions, you can reach our team via email or phone below. We ship nationwide US and International. 
 
USA Northern California Office 
Phone: (831) 359-4435
Toll-free phone: (866) 326-4418
Fax: (831) 515-5054
 
USA Southern California Office 
Phone: (858) 914 2423
Toll-free phone: (888) 335-8453
Fax: (831) 515-5054
 
Warehouse and Distribution Centers
 
Eco Arbor Designs Warehouse Centers
 
JSI Logistics
17246 South Main Street
Carson, CA 90748
 
Eco Arbor Designs East Coast
SDS Global Logistics
29 Spring Street
West Orange, NJ 07052
For warehouse inquiries please email info@ecoarbordesigns.com
 

Recieving our Shipments

 We package and palletize our products better than anyone heavy outdoor flooring tiles, whether hardwood or porcelain are difficult to ship and must be packaged right.  This is the real world, there is snow, wind and rain that can affect delivery times and the condition of freight.   This can cause a pallet to shift and "bump" another or fall over completely.  IF your pallet or boxes look damaged in any way,  you must note this with the driver at time of delivery.  If no damage is noted we cannot get re-embursed and therefore cannot give credits.  Please look carefully for damage before signing the delivery receipt.  

 

Return Policy

Your satisfaction is our primary concern. If for any reason your are not content with your purchase you may return your merchandise minus a 25% restocking fee which covers our shipping cost to you and our warehouse handling and restocking charges. ALL RETURNS MUST TAKE PLACE WITHIN 30 days from time of delivery. Shipping cost are incurred by the customer for delivery and returns. Items must be packaged well and in unused condition. (hey... we will use your deck tile return for a tradeshow floor) To avoid purchase errors we strongly recommend purchasing a sample so you better understand the product and its natural beauty. By all means leave it outside in the snow and rain, that is what it is meant for.

We accept most major credit cards and will promptly send your order once we take payment, our products are in stock and ready to ship with a typical turnaround time of 5-7 days. If an item is out of stock please consider import times can be upward of 45 days.

Ship Times:


UPS Ground

5-10 business days 24 HOURS after receiving payment

LTL Freight

5-10 Business days 24 HOURS after receiving payment. 
 

Will Call PIckup

You may certainly picking up material locally from our warehouse.   We will not charge for shipping but we still have a $20.00 pickup fee for picking the order. If you are nearby one of our distribution centers you may pick up the material directly by contacting us and arranging a pickup time.