About EcoArbor Designs

About Us

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Eco Arbor Designs manufactures, imports and distributes our very own products. We are passionate about modular outdoor floors and have been for over 10 years. We work with homeowners, contractors, architects and designers domestically and internationally to create the most stunning outdoor entertainment spaces in the world. Our strategy is to have the highest quality product at the best prices along with personalized service on every order. This is this reason we are referred time and time again throughout the flooring industry. We are here to help you create your dream outdoor space. We know deck tiles like the back of our hand. Modular decking tiles are the most cutting edge solution for patios and balconies and roof decks. Don't worry, we have your back with outdoor flooring, its what we do! Call us for a consultation today, and start your outdoor living lifestyle.

EMAIL US for purchasing information and installation questions. We are here to help consult with you about the best fit and best product for your outdoor flooring needs.

USA Northern California Office contact: sean@ecoarbordesigns.com main office phone number 1 831 359 4435 or toll free 866 326 4418 USA Southern California Office contact lorenzo@ecoarbordesigns.com main office phone number 1 858 914 2423 or toll free 888 335 8453 Our Fax Number 831.515.5054

OUR ADDRESS and Distribution points Warehouse and distribution centers Eco Arbor Designs West Coast JSI Logisistics 17246 South Main Street. Carson, CA 90748 East Coast The Gilbert Company 1000 Roverside Drive, Keasbey NJ 08832

Return Policy

Your satisfaction is our primary concern. If for any reason your are not content with your purchase you may return your merchandise minus a 25% restocking fee which covers our shipping cost to you and our warehouse handling and restocking charges. ALL RETURNS MUST TAKE PLACE WITHIN 30 days from time of delivery. Shipping cost are incurred by the customer for delivery and returns. Items must be packaged well and in unused condition. (hey... we will use your deck tile return for a tradeshow floor) To avoid purchase errors we strongly recommend purchasing a sample so you better understand the product and its natural beauty. By all means leave it outside in the snow and rain, that is what it is meant for.

We accept most major credit cards and will promptly send your order once we take payment, our products are in stock and ready to ship with a typical turnaround time of 5-7 days. If an item is out of stock please consider import times can be upward of 45 days.

UPS Ground Ship Time:

5-10 business days 24 HOURS after receiving payment

Picking up material locally from our warehouse : If you are nearby one of our distribution centers you may pick up the material directly and we wil discount the shipping cost from your order.

Finish:

The tiles are boxed from our factory with a sanded finish and oiled with an anti cracking soy based sealer NOT A UV PROTECTANT. It is up to the user to implement an annual oil application with any penetrating sealer with UV protection, see our maintenance section for more details here. We highly recommend using an oil penetrating sealer on the tiles after installation is complete if a warm rich color is desired, otherwise the tiles will slowly patina to silver and stay that way for 30 plus years. Silver patina will not damage the tiles in any way and is a very distinguished look.